Melo Villareal
Cebu, Philippines, July 2020 – For many years, Mövenpick Hotel Mactan Island Cebu has played host to countless family getaways, successful corporate meetings, and memorable life events. From sunrise to moonshine, the vibrant energy of the resort could be experienced at this well-loved destination; trusted, recognized, and known for its world-class service of fun and fresh hospitality.
Since the spread of the pandemic, not a day has gone by without the team missing the warmth of welcoming guests.
The global health crisis has become a force for change, putting priorities into perspective. While the world waited for the travel industry to take flight again, the hotel team was undergoing a period of transformation. What is the ‘one thing’ that travelers want in the new reality? The answer is – ‘peace of mind’ —being able to breathe and sleep well.
Eagerly anticipating the return of their guests, the team has kept busy reinventing themselves and the overall stay experience—with peace of mind and wellness at the heart of it all. They went above and beyond not only to adapt to the new normal but also to augment their best practices and standards to ensure a truly guest-centric experience. This all-encompassing transformation is to give guests and staff the absolute confidence that the highest levels of hygiene standards are adhered to.
With this paradigm shift, the hotel is ready to brave the future and welcome everyone back to the island of blue skies and clear waters. The team is prepared and supported with enhanced state-of-the-art equipment and training to be ready for the full roll out beginning August 1, 2020. The same level of service is still there, now complemented by advanced solutions and preventive measures that give you ‘peace of mind’.
UV-C light technology and electrostatic disinfectant system
There is no room for worry in the hotel, with regular disinfectant protocols using the latest UV-C light technology, revolutionary electrostatic sprayers, hospital-grade disinfectant solutions, and sanitizing systems. These are the most advanced and effective techniques in sterilization proven to kill viruses, bacteria, and other microbes. These are also used on guest amenities, dining sets, and kitchen tools. All high touch surfaces and devices are also sanitized frequently.
The hotel spares no expense in virus-proofing every aspect of the stay. It even buffs up the roster and service ratio to 1.2 to 1.4 staff per guest, surpassing the global 5-star standard of .7 to .8.
Health screening, testing, and medical assistance
Health screening is required for both the guests and the staff. Arriving guests have to present a clearance from the accredited Gold Standard testing center at the Mactan Cebu International Airport, as a pre-requisite for check-in.
Personal protective equipment are provided to the staff. Those in guest-facing roles are provided face shields.
To certify optimum wellbeing, the service staff will be housed in a dedicated wing within the hotel complex and undergo Covid-19 testing, conducted by a medical team, whenever they return to work from their time off.
The on-site medical team and an ALLSAFE Officer are available to attend to health concerns at any time. They are trained to respond to emergencies and coordinate with health institutions, whatever the situation requires.
Digital solutions and contactless processes
Digital and smart tech solutions are utilized, from online registration and advance check-in to menu selection and distribution of information. The hotel encourages contactless transactions and service procedures.
Modified dining service and the new Take Home menu
All on-site menus are modified for individual serving. Chairs and tables are set apart and advance reservations are required to ensure social distancing. Cebu residents can enjoy signature dishes in the comforts of their home or office by ordering pick-up or delivery services.
Compliance with local regulations and international protocols
The hotel continues to promote strict compliance with globally recognized protocols and government regulations on health, safety, sanitation, physical distancing, and local coordination. Guidelines set by the Department of Tourism are also followed, from welcoming guests at the airport to accommodating them until check-out.
The hotel already received the Certificate of Authority to Operate, given by the Department of Tourism. Furthermore, it also received certification from Accor as an ALLSAFE property.
Protecting the heart of the house
Awareness and wellness campaigns are continually rolled out amongst the staff. The team follows mandatory workplace protocols—from the moment they step in the hotel, move in their areas of assignment, and when they end their shift. There is also a guide for suppliers, partners, and clients, to keep everyone attuned to the enhanced safety and preventive measures of the hotel.
Mövenpick Hotel Mactan Island Cebu is open to accept bookings. For best available rates, e-mail [email protected] or contact +63 32 252 7777. Follow @movenpickcebu on Facebook, Instagram, and Twitter for updates on flash deals and special offers.
Want more updates about the Tourism Industry? Follow #TeamOutofTown, on Facebook, and Twitter, Instagram, and Pinterest for more travel ideas.
Also read: 10 Best Rated Hotels in Malaybalay City
