Melo Villareal
KLM – The First Airline That Offers 24/7 Services Through WhatsApp
Good news! KLM is the first airline to ever have a verified WhatsApp business account, their customers can now confirm world booking, get check-in notification, boarding pass, updates on flight status and can even ask their inquiries in ten different languages via the WhatsApp Business Application.
WhatsApp have been testing on ways to help businesses communicate with their customers thru WhatsApp. WhatsApp wishes to be a part of building a good relationship between businesses and their customers and this is their first step. You can say that this is such a brilliant move; connecting customers and businesses in a fast but personal way. This has been applied on limited countries already and KLM is one of the first companies on their list.
Pieter Elbers, President and CEO of KLM said he is very proud that they are the first airline in the world with a verified account at WhatsApp. He considers this partnership as having catapulted the airlines on another milestone as a pioneer on aviation. They aim to be within their customers’ reach any time and this is it.
Flight information through a WhatsApp business account makes it easier for the customer to access every detail in their flight. This service is made available to every customer who have booked tickets or checked in via KLM.com and have opted to receive information through WhatsApp.
Customers can be sure that the messages will be them and KLM only. Recognizing verified businesses are easy; there is a green checkmark on KLM’s contact name on WhatsApp.
KLM had been the pioneer in social media campaigns and services since 2009. It has more than 25M followers and fans on several platforms on social media. They have offered their customers a 24/7 service on all their social media accounts which are available on 9 languages. KLM is also the first airlines that offered their customers this chance of being able to receive flight details and documents through Twitter, WeChat and Messenger. Source
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