The American Hotel & Lodging Educational Institute (AHLEI), the global and premier source of outstanding hospitality practitioners, through its official representative Asia World Hospitality, granted the title of Certified Guest Service Professionals (CGSP) to 11 faculty members and associates of the Hotel Benilde Maison de La Salle (hotel info) and the School of Hotel, Restaurant, and Institution Management (SHRIM) of De La Salle-College of Saint Benilde (DLS-CSB).
SHRIM, as an institution, was conferred last year by the same American organization with a designation of Certified Guest Service Property.
CGSP is the highest acknowledgment of award-winning guest service for experts in the hospitality and tourism industry.
The distinction may only be earned after attendance at an extensive workshop and successfully passing the certification examination.
The CGSP pins were presented to the deserving professionals by Asia World Hospitality Executive Director Machi Borja, and SHRIM Hospitality Management Program Chairperson Gil Acuña in a ceremony hosted by SHRIM Special and Professional Programs Unit (SPPU) now Hospitality Industry Professional Education (HIPE) Chairperson Chef Kristine Perez at the Salle de Auverne in the College’s Angelo King International Center (AKIC) Campus.
Newly designated CGSPs from the faculty department were SHRIM Dean Angelo Marco Lacson, Travel and Tourism Chairperson Lhoree Valerio, Master of Science in Tourism and Institution Management Program Chairperson Benigno Glenn Ricaforte, Ph.D., and full-time professors Marygrace Ac-ac, Ph.D., and Ma. Corazon Reyes, Ph.D., and part-time educators Vincent Pilien and Ryan Viray.
The College’s own Hotel Benilde Maison De La Salle Resident Manager Paolo Sumera, and associates Nico Maeda, Dan Michael De Leon, and Adel Samantha Nicole Salvador, were likewise recognized.
Today, SHRIM now has a total of 40 CGSPs in its roster of faculty and staff.
Also awarded during the ceremony were the College’s Expanded Tertiary Education Equivalency and Accreditation Program (ETEEAP) candidate Edward Bactol and Hotel, Restaurant, and Institution Management (HRIM) alumnus John Lemuel Barroga.
“I believe that the continuous learning, training, and development of the professors in the aspect of customer service would definitely allow them to contribute in the workforce of the industry and at the same time share their knowledge with the students,” Asia World Hospitality’s Borja shared. “We’ve been supporting faculty growth of tourism and hospitality schools through our promotional workshops and I can say that this remarkable batch of professors in Benilde are one of our top performers.”
Founded in 1953, the AHLEI provides working hospitality professionals with education and training to meet the needs of the industry through a variety of hospitality solutions, including online learning, professional certification, and resources for workforce agencies, high schools, and colleges.
For more information about AHLEI certification programs and workshop lineups, you may reach us via email at [email protected] or you may call on +63 2 729 68 65 or +63 917 523 2128 and visit our website at asiaworldhospitality.com