Melo Villareal
Cebu Pacific: Making Air Travel Safe, Sustainable, and Customer-Centric
Cebu Pacific (PSE: CEB), the Philippines’ leading carrier, reaffirmed its commitment to connect more people, families, and communities with each other as it featured the individuals who work together to provide every Juan with safe, accessible, and affordable flights.
CEB once again opened its doors to digital content creators to give them a glimpse of the airline’s day-to-day operations. CEB’s “Open House”, which toured guests around its operations center in Pasay City, allowed the participants to meet the Moment Makers working to bring passengers from one destination to another.
During the tour, CEB shared the complex process of safely operating a flight, the initiatives the airline undertakes to improve customer journey, as well its programs to help make the aviation industry more sustainable.
“As we shine the light on our Moment Makers, we hope that our passengers can feel assured that Cebu Pacific is constantly improving its operations to make every flight a delightful experience for them because, we fly for every Juan,” said Candice Iyog, CEB Chief Marketing and Customer Experience Officer.
CEB, which currently operates more than 100% of its previous year’s systemwide network and capacity, continuously explores various measures to further expand its domestic and international footprint and enhance customer experience.
Last year, the airline extended the validity of its travel vouchers and removed the expiration date of its travel funds. Customers were likewise offered more flexibility as CEB rolled out its enhanced baggage policy and allowed passengers to perform various self-services at the airport. Before 2023 ended, CEB also launched its inaugural flight to Da Nang, Vietnam, offering passengers a faster and more affordable way to reach one of the most popular tourist destinations in Asia.
CEB currently flies to 35 domestic and 24 international destinations spread across Asia, Australia, and the Middle East.
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