Gregory Yankelovich

Gregory Yankelovich is a Technologist who is agnostic to a technology, but "religious" about Customer Experience and ROI. He has solid experience delivering high ROI projects with focus on both Profitability AND Customer Experience improvements, as one without another does not support long term business growth. Gregory currently works as consultant at Customer Experience IQ and helps companies to translate Voice-of-Customer into tangible business results such as more desirable products or services, lower cost of marketing and customer support. Visit his travel blog - Travelers Compare.